Formats
Paperback/English
USD 37.50
Description
Fix what is broken, elevate what works, and lead in after-sales! After-sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone navigating this highly competitive world. Drawing on over 40 years of hands-on experience as an employee, senior business leader and consultant, the author delivers a practical, no-nonsense roadmap for business improvement. Operating within the after-sales (aka aftermarket) marketplace for products and services are: Orig
