More than 5 Million Titles - Delivery Across Southeast Asia
Booksmart
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Frequently Asked Questions

FAQs

Frequently Asked Questions

Have questions? We’re here to help.

General

First time ordering on Booksmart? What do you need to know?

We have close to a million print books for you to choose from, from hundreds of partnered official publishers, both local and international.

Shipping fees are free for local deliveries in Singapore.
Booksmart supports all major payment methods such as VISA, MasterCard, and AMEX card payments. We also accept PayPal.

  1. Browse our titles or search for the books you are looking for in the search bar.
  2. If you are feeling adventurous, or need some inspiration, the community-created list is the place to discover new reads.
  3. Add to cart & check out once you are ready to complete your purchases
  4. If you have an account with Booksmart, you can expedite the checkout process, and track your order anytime here.
  5. We will email you the shipping progress.

For Booksellers,
  1. Browse the titles as you will a customer.
  2. Add to cart & check out once you are ready to complete your purchase
  3. Please note the additional option for delivery or self-collection
  4. Our Customer Care Team will be there to assist you along the way, contact them here or chat with us if you have any questions or need assistance.
  5. track your order anytime here.
  6. We will email you the shipping progress.

Where is my book?

How long will it take to receive my order

I would like to change my order

Returns, refunds, damage on arrival

Orders Information

What are the available payment methods?

Booksmart supports all major payment methods such as VISA, MasterCard, and AMEX card payments. We also accept PayPal.

Please remember, that Booksmart will never include clickable payment links in Emails or SMSs. Always go directly to our website to verify the authenticity of any offers, or to complete your payment.

Can I change or cancel my order?

Can I change the shipping address after the order has been processed?

Returns and Refunds

I’ve placed an incorrect order. Can I return it?

You may cancel or change the details of an order within 1 hour of your order being placed. No returns are allowed thereafter.

Please peruse our cancellation and return policy for reference.

I’ve received a damaged/incorrect item. How do I request for a refund?

Shipping Information

Where do you ship?

We ship all over the world.

We are based in Singapore, with partnered warehouses internationally. Your experience might vary depending on your locality.

What are the shipping charges?

When will my order arrive?

How can I track the status of my order?

Still Have Questions?

Can’t find the answer you’re looking for? Contact us instead.