We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact our Customer Service team with details of the order and the defect.
We will fully examine your case and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at custcare@booksmart.store.
Please inspect your order upon reception and contact us within 2 days of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not accept exchanges unless the item you purchased is defective.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 14 business days for your bank or credit card company to process and post the refund.