Orders and Returns

Booksmart supports all major payment methods such as VISA, MasterCard, AMEX card payments. We also accept PayPal.
You may cancel the order 1 hour after the order was made.
You can change the shipping address within 24hours after an order has been placed. Please contact our Customer Service team using the enquiry form.

Shipping Information

We ship to all over the world.
Standard Delivery: Within 7 – 18 business days.
Express Delivery: Within 3 – 8 business days.

Do note that due to Covid-19, delivery times may be impacted for certain countries.
We offer free standard shipping worldwide. To qualify for express shipping, orders must meet the min. order value:
- Zone 1 (SG) : No. mininum order
- Zone 2 (MY) : No. mininum order
- Zone 3 (TH, IN, HK, BN, PH, TW): Above S$200
- Zone 4 (Rest of Asia): Above S$250
- Zone 5 (Rest of the world): Above S$350
You can log in to your account to check order status, or use our “Track order” feature to enquire on the status of your order.
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Returns and Refunds

You may cancel or change the details of an order within 1 hour of your order being placed. No returns are allowed thereafter.
You may return the order if it is received incorrect or damaged. Kindly notify our Customer Service team within 2 business days from the time of delivery to obtain Return Authorisation. Returns without a valid Return Authorisation will not be accepted.

If You Have More Questions

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